Back of House Lead - Harry Potter Flagship

Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with our Flagship Wizarding World store, in New York City. This store brings to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail delivers incredible product, service and environments in spaces that truly celebrate the Wizarding World.
We are seeking a Back of House (BOH) Lead for the Flagship Retail NY location. This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to oversee a team of BOH Associates to deliver all inventory management operations and an amazing guest experience through effective product availability.
Your Accountabilities...
Store Operations

• Ensures departmental BOH upholds to all brand standards
• Supports the BOH ASM on daily opening and closing procedures
• Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to.
• Expert and trusted advisor to BOH area
• Works closely to all inventory reports which include daily cycle counts, inventory adjustments, inventory placement, Shrink and transfers.
• Works closely to all on hand inventory and store replenishment strategies

Financial Management

• Is responsible for achieving & distributing daily goals to departmental associates.
• Provides hands on assistance to supporting sales.
• Focuses on UPT and APT through in the moment coaching and assistance

Customer Service

• Promotes a positive and seamless guest experience.
• Partners with ASM to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience.
• Leads and executes strategy plan on customer engagement and strategy

Qualifications and Experience...

• Minimum 3 years' experience in premium retail BOH, with 1+ year in a supervisory role
• Knowledge of Harry Potter series and background
• Exhibited proficiency for business acumen with exceptional customer service experience
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Ability to communicate clearly and effectively with a positive attitude
• Proficiency with Word, Excel, PowerPoint
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Rate: $23 per hour. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected].
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $35,360 - $62,192.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.