Associate, Practice Operations

Who We Are

Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

As the Associate, Practice Operations, you’ll play a critical role in executing key operational processes to support clinical and patient-facing teams. Reporting to the Director, Practice Operations, you will sit on the Care Delivery team and support onboarding, scheduling, performance management, and other always-on functions across a diverse group of teams. You are a detail-oriented, fast-paced operator and builder who’s passionate about improving healthcare delivery.

What You’ll Do:

• Lead onboarding operations; work with cross-functional team to ensure new team members move through onboarding and initial training efficiently and effectively
• Support licensing and credentialing operations
• Manage schedules, including PTO / holiday / OT shifts, to ensure sufficient coverage
• Provide administrative support, including EMR configurations, expense management, provider offboarding, and ad hoc requests
• Working with Data and Finance, put together performance management packets and reporting to support team managers and members
• Continuously evolve and improve systems to improve operational efficiency and effectiveness
• Provide additional project management support for the operations teams or our affiliated medical practice 

What You’ll Bring to the Team:

• 2-3 years experience in an operations role
• Prior startup experience strongly preferred
• Prior healthcare experience strongly preferred
• 2-3 years of healthcare operations experience, preferably in a digital health/healthcare startup context
• Basic Excel skills for data analysis
• Strong project management skills; extreme detail orientation
• Strong communication skills; ability to communicate with clinicians and other patient-facing team members

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $66,500 to $81,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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