Associate, Medical Practice Strategy and Operations

Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes. 

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 16 states and 500,000 patients in 2023, to 20+ states and 1.5M patients in 2024. By 2026, we will be delivering care across 35 states and to more than 5m patients per year.

We’re looking for an exceptional Associate of Medical Practice Strategy & Operations to become a core member of the rapidly growing clinical strategy & operations team. This role will be critical in building the foundations for scaling Imagen’s medical practice and will be responsible for delivering high-priority clinical diagnostic imaging operations for the medical practice. The ideal candidate will have strong communication skills and the ability to manage multiple work streams simultaneously. The Associate of Medical Practice Strategy & Operations will report to the VP of Medical Services.

Responsibilities:

• Drive performance management solutions that maximize physician efficiency and productivity while maintaining quality.
• Ensure diagnostic imaging studies are interpreted in a timely manner to drive daily service delivery for all of our customers. 
• Own daily monitoring of study volumes and make strategy adjustments to best meet customer contractual turnaround times. 
• Partner with stakeholders across the organization to coordinate specialist onboarding and offboarding.
• Own execution of staffing models and work collaboratively with the business strategy team to ensure proper capacity for forecasted demand.
• Communicate effectively, efficiently, and proactively with physicians and partner with stakeholders to build programs to increase physician engagement.
• Collaborate in developing and implementing practice strategies to optimize physician retention.
• Partner with medical leadership to manage time-sensitive issues with customers and specialists. 
• Oversee and coordinate high-priority projects to achieve goals of building and scaling the medical practice. 

Qualifications:

• Track record of independently managing a range of work streams or projects and delivering results in a fast-paced operational environment such as customer support or healthcare.
• B.A. degree and at least 2 years of experience preferably in operations, management consulting, healthcare. 
• Demonstrated ability to improve operational efficiencies.  
• Excellent problem-solving and analysis skills. 
• Genuine enthusiasm, curiosity, grit, humility, and ownership in line with Imagen’s mission and vision.
• Strong teamwork and collaboration skills.
• Relevant healthcare experience in radiology practice operations is preferred but not required.

Imagen Technologies is a remote-first company and this job is conducted remotely. 

The base salary for the position is between $80,000 - $95,000, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.