Associate, Marketing Business Operations

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Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
SoFi is looking for a detail-oriented, dynamic thinker to join our Marketing Business Operations team. At SoFi, Marketing Business Operations is a nimble and highly impactful team that is responsible for the organizational effectiveness of the marketing function, and for scoping and delivering high leverage, strategic projects on behalf of the CMO and marketing leadership.
The Associate - Operations Lead has a strong background in operations with the analytical skills and attention to detail to drive process optimization and organizational improvements for the marketing team. The Associate will work cross-functionally to identify gaps, develop solutions, and act as the lead in implementing these improvements to marketing operations. In support of the analytics required for decision-making, they will also build out and improve ongoing business intelligence and reporting routines.
The role reports to the Director of Marketing Business Operations. As a member of the Business Operations team, the Associate works with many other teams within SoFi. As such, the ideal candidate will have a stellar combination of analytical and relationship building skills, and an ability to roll up their sleeves and get things done.
What you'll do

• Leverage strong operations experience to identify gaps in existing marketing processes, define and scope clear solutions, implement projects, proactively resolve blockers, and communicate progress and wins
• Collaborate with Marketing leadership to source, vet, and onboard vendors across key priority areas, including go-to-market capabilities and budget management
• Lead iteration and ongoing optimization of recurring planning, performance tracking, and reporting cadences
• Act as the key point of contact for Marketing with Procurement to continue optimizing workflows for the quickly scaling organization
• In partnership with our People Team, identify L&D programming to drive development for the Marketing organization
• Drive creation, execution, and storage of key marketing materials for internal and external purposes
• Perform ad-hoc activities as requested by the Director of Marketing Business Operations, the marketing leadership team, and the CMO

What you'll need:

• A passion for SoFi's mission of helping people Get Their Money Right to achieve their financial ambitions
• A Bachelor's degree
• 2+ years of work experience in a business operations or project management role, preferably at a high-growth technology business
• Strong project and process management skills - ideal candidate is extremely organized and detail oriented
• Strong analytical skills, and written and verbal communication
• Ability to build strong cross-functional relationships and work collaboratively
• Inquisitive nature and a proactive self-starter, especially when operating in fast-paced, dynamic environments
• Hands on operational capabilities with advanced proficiency in Google Suite, MS Office Apps, etc.
• Interest in and familiarity with financial services, consumer technology, and marketing
• Excellent time and project management skills

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.