Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Publisher Operations is an upbeat, eager-to-learn team that works with Client Delivery and Client Success Managers to ensure the overall health of our clients’ listings. The team does this by responding to incoming support tickets and working with internal and external teams to resolve them.
We’re looking for an Associate Analyst with good attention to detail, capable of resolving technical issues as efficiently as possible! In conjunction, this individual is hardworking and will be motivated by active collaboration with other Yext teams within Operations and around the company. This person can talk to anyone from any team. This role has very high visibility due to its scope and multi-functional processes.
What You’ll Do
- Field API related questions from any internal Yext team through inbound tickets
- Communicate clearly and efficiently with internal teams as well as publisher support teams to ensure a positive and lasting business relationship
- Investigate and audit listings to proactively resolve account errors
- Know the latest with new publisher features such as API updates and policies to cascade to other key Yext teams
- Serve as the liaison between Google Agency Support and other Yext teams with action items and resolutions
- Ensure all ticket requesters are updated on their issues in a timely manner
- Work to fix unavailable Facebook, Yelp, Apple, and GMB listings
- Support Client Success Managers in diagnosing technical issues and communicating the issue with their client
- Supervise and report on error trends across our publisher network
- Maintain the Yext category taxonomy and handle all aspects of matching categories to new partner and publisher category lists
- Manage our outsourced team, including performing daily checks and providing support for raised issues
What You Have
- BA/BS degree or a similar college level education
- Thrives in a fast-paced environment with multiple priorities and responsibilities
- Proficiency in excel, experience writing SQL queries (though not required)
- Detail-oriented with good organizational skills and patience to work through complex issues
- Ability to work quickly and independently with excellent time management skills required
- Outstanding and effective communication skills; along with solid ability to communicate issues across departments and with external contacts while using relevant verbiage
Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.
Annual Base Pay Range
$59,850—$99,500 USD
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
What the Team is Saying
What We Do
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Why Work With Us
We have found that the best way to achieve our mission is to provide our employees with creative autonomy, consistent communication, and an open floor environment where they can thrive.
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