Artist Success Manager - Hip Hop

Company Description

Before TuneCore, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while retaining 100% ownership of their music. Today, TuneCore is the leading independent development partner for self-releasing artists to build audiences and careers – with technology and services across distribution, publishing administration and a range of promotional services. The company is headquartered in Brooklyn, NY, and owned by Paris-based Believe, one of the world’s leading digital music companies. The company is one of the fastest growing companies in the music industry and is actively investing in the continued growth of the business. 

We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company that cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. The pursuit of innovation inspires us to work hard for our artists, while collaboration drives the way we work and approach our company’s social responsibility.

Join TuneCore as we embark on the next phase of innovation in the music industry. Be part of the team that bridges the unmet and evolving needs of creators by building the tools and services that make their lives better.

Job Description

TuneCore is looking for an Artist Success Manager - Hip Hop to join our team by supporting the company’s high value client experience strategy with creativity and innovation at the forefront of the role. 

TuneCore’s Artist Success team works with our strategic high value US artist and B2B label accounts, DSP partners and internal teams to provide a best-in-class digital distribution experience.

As an Artist Success Manager - Hip Hop, you’ll provide highly personalized, white-glove, omnichannel support to TuneCore’s strategic accounts. You’ll also work cross-functionally with several teams throughout the business to ensure TuneCore delivers the best product experience on the market by advocating for the needs of these accounts both during product development and through regular feedback sessions throughout the year.

You’ll have the opportunity to guide high-value clients through their entire release lifecycle, from catalog upload and release day, to sales reporting and performance. In addition to ensuring their successful releases, it will be up to you to ensure that TuneCore’s most important clients have access to industry news, best practices, upcoming product launches, cross-promotion, monetization optimization through TuneCore’s Accelerator program, early access opportunities, and beyond.

To be successful in this role, you’ll need to be a seasoned music industry professional with demonstrated client success experience, and a deep knowledge of operational best practices. You’re a strategic thinker who can solve both the immediate problem in front of you as well as the overarching issue at hand. You’ll be expected to have availability outside of regular business hours in order to enable your accounts to plan and execute their unique release strategies. Finally, you’re someone who knows when to simply roll up your sleeves, dig in, and get the job done.

Role Duties: 

You will be in a client-facing role that encompasses the following responsibilities:

• Own and manage a cohort of strategic TuneCore accounts - with a strong focus on Hip Hop and R&B clients - to ensure seamless distribution experiences from start to finish.

• Partner with the Artist & Partner Relations team to identify growth opportunities for high value accounts as well as retention opportunities for at risk accounts.

• Partner with Artist Support & Operations teams to optimize processes and resolve high profile client issues quickly and efficiently.

• Participate in client retention and brand building activities in the music community alongside other members of the TuneCore team.

• Build strong brand loyalty through relationship building, release management, and opportunity sharing.

• Manage education programs that help artists to accelerate their career growth.

• Assist in catalog transfers and cross sell opportunities with TuneCore’s parent company, Believe.

• Identify, alongside Believe, cross-stream opportunities for new and existing clients.

• Represent TuneCore and immerse yourself further into the Hip Hop / R&B music community by attending conferences, events, and showcases, partnering with the Marketing teams to maximize reach and engagement.

• Engage with music communities both on and off-line extolling the benefits of TuneCore.

• Curate and manage a suite of data, key metrics and analytics, reviewed regularly, to establish a formula for account health and churn risk.

• Additional special projects as needed.

Qualifications

• 5+ years experience working in the music industry preferably in distribution, artist management, or independent labels.

• Strong knowledge and familiarity with Hip Hop / R&B music, artists, style, culture.

• Excellent communications skills: written, verbal and interpersonal.

• Must be an enthusiastic self starter with a proven track record of executing client retention programs and artist growth opportunities.

• Extremely technologically savvy with both known platforms and tools, as well as picking up proprietary tech quickly. 

• Be highly motivated with the ability to solve problems creatively and quickly.

• Excellent time management skills, with the ability to prioritize, multi-task and work under shifting deadlines.

• Must be collaboration minded and comfortable working cross-functionally across varying organizational levels.

• You should be able to demonstrate thoroughness, follow-up/follow-through, and attention to detail.

• BA/BS Degree

• Expert in digital distribution and the digital music space, and common issues facing music professionals.

• Knowledge and experience in social media.

• Demonstrated leadership ability and a track record of successful planning and execution.

• Proactive, energetic attitude with a desire to work in a results-oriented environment.

• Knowledge of music metadata preferred.

Additional Information

Equipment Operations:

• Proficient in Microsoft Office, Google Suite, Slack

• Experience with Jira, Asana, customer relationship manager platforms (Zendesk, Salesforce, etc.)

• Experience with digital content management systems (iTunes Connect, Music Providers, etc.), data platforms (Chartmetrics, Tableau), and streaming platform artist portals, preferred

Direct Reports

This role does not have any direct reports

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. 

• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. 

Your Primary Collaborators:

• Artist Support 

• Content Review

• Operations

• Artist & Partner Relations

• Data Analytics

• Brand Marketing 

• Marketing

• International

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are fairness, expertise, respect and transparency. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist. 

CSR Strategy: Shaping Music for Good 

Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.

We strive to shape the music industry for good by building trusting relationships with artists and partners, investing in the growth and talent development of our local markets, and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity, diversity, equity & inclusion, environmental sustainability, and wellness for our employees, artists, and industry partners.

Shapers Program 
Employees have the opportunity to join the Shapers Program, a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives. Shapers develop action plans, educate teammates, support the implementation of programs, and inspire action within the organization on causes and issues that align with TuneCore and Believe’s SMFG priorities.

 BE THE CHANGE 

As part of our commitment to gender equity in the industry, TuneCore and Believe partnered with leading marketing intelligence and consulting firm MIDiA Research in 2021 for a groundbreaking study on the underrepresentation of female creators in the music industry.

 For the fourth annual study, BE THE CHANGE: Gender Equity in Music, MIDiA Research surveyed more than 4,100 members of the music industry—with a predominant focus on creators—in an effort to better understand their struggles and provide tangible strategies to help them overcome their challenges. Our intent for this study is to inspire meaningful change in the industry. 

 Recognition and Awards:

• Fast Company's 10 Most Innovative Companies in Music list (2023 & 2024)

• Crain's Best Places to Work in NYC (2022 & 2023)

• Billboard Women in Music List: Andreea Gleeson, CEO (2023 & 2024)

• Billboard Indie Power Players List: Andreea Gleeson, CEO (2021, 2022, 2023)

• Billboard's International Power Players List, Andreea Gleeson, CEO (2021, 2022, 2023, 2024)

Benefits & Perks: 

At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to: 

• Paid Time Off including vacation, holidays, paid bereavement, unlimited paid sick days, and company-wide week off between Christmas and New Years—every employee needs time to take care of themselves and their family.

• “Wellness Fridays” year-round (close at 1pm on Fridays) 

• Universal Paid Parental Leave for both parents - because we know your newest family member(s) deserve your undivided attention. 

• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - your health comes first. 

• 401k match - an investment in your future. 

• Company wide events, outings and volunteer days – we have team spirit and know how to have fun! 

• Hybrid Work - employees have the option to work primarily remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies. 

• Learning and development opportunities and career development training – we believe in promoting and growing our leadership from within the company and proactively invest in our people. 

• Free distribution subscription for employees – so you can experience the magic of releasing music worldwide (and give us valuable feedback!). 

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.