Advisor, Customer Support Operations

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

As an Advisor of Customer Support Operations, you will consult and demonstrate highly sophisticated or unique knowledge and understanding of concepts, theories, and procedures to address highly complex problems related to telecommunication products which are not clearly defined. Additional duties include:

• Setting objectives and solving problems of complex issues where analysis requires in-depth evaluation of variable factors.
• Anticipating internal and/or external business challenges and/or regulatory issues.
• Operating with no supervision in a complex environment.

We'd love to see:

• 10+ years of experience working in the telecommunications industry, specifically Access Services, Local Services, and/Number Pooling experience.
• Proficient use of the Microsoft Office suite (including Excel, Word, Outlook, and PowerPoint) with the ability to provide succinct messaging that demonstrates expertise in the subject. 
• Highly effective presentation skills that include adapt at developing and delivering presentation to internal teams, management, and customer teams and their management.
• The ability to interpret and quantify data that represents changes in processes and provide feedback to stakeholders to improve, fix, or discontinue.

Impact You'll Make:

• You will work closely with the Sales team during Pre-Sales activity to learn the customers needs and demonstrate the TransUnion services as well as assist with drafting contracts.
• You will lead the implementation of contracted solutions by developing and managing a project tracker, working with internal teams and coordinating with the customer to deliver, participating in testing, and training users on the solutions.
• You’ll be able to identify and deliver revenue generating opportunities to improve the customers solutions.
• Prepare content and participate on customer Business Reviews as well maintain an understanding of the customer applications and internal processes from the perspective of potential impacts on upstream/downstream workflows with the ability to provide industry best practices.

#LI-TE1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title:

Advisor, Customer Support Operations