Account Services Coordinator

General Summary

The Account Services Coordinator is responsible for supporting the coordination of specified accounts with major department stores. This position supports the Wholesale business.

The responsibilities described below are considered essential functions of the role.  This position is based in our NYC office and requires working on-site.

Key Responsibilities

• Assist in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system
• Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments
• Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders
• Assist in generating and sending basic documents such as proforma invoices, under the guidance of senior staff
• Able to manage multiple projects and deadlines with support and resources as needed
• Perform other duties and special projects as assigned

Specific Job Skills:

Essential duties include

• Assist in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system.
• Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
• Assist with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments.
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries.
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
• Assist in generating and sending basic documents such as invoices and order confirmations to customers.

Required Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 1 year in customer service
• Proficient in Microsoft Office Suite, specifically Excel 
• Excellent interpersonal, problem-solving, and organizational skills

The expected base salary for this position ranges from $24.00 - $26.00. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.