Aperture is looking to hire an Account Manager to help our customers transform the way they hire! We’re talking real transformation: introducing significant process change that requires involvement from everyone in their organization.
Because Aperture is an enterprise product that supports many different types of workflows, Customer Success at Aperture isn’t just about generic relationship management – it requires digging into each customer’s organizational goals (and unique challenges) to help them discover how to best use Aperture to support and improve their entire hiring process.
Account Managers / Product Experts at Aperture are smart, thoughtful people who leverage their creativity and mastery of the product to lead customers to solutions that fit their needs. Being in the mix with customers on a day-to-day basis best positions our Account Managers / Product Experts to help inform the product roadmap by advocating internally for customer feature requests, while managing expectations for future releases. Crucially, they lead our efforts to evangelize Aperture as a larger platform for organizational change, and not just a set of features.
Most importantly, Account Managers at Aperture do all of this while setting the bar for customer satisfaction.
What We Do
Aperture, a not-for-profit foundation, connects the photo community and its audiences with the most inspiring work, the sharpest ideas, and with each other - in print, in person, and online.
Created in 1952 by photographers and writers as "common ground for the advancement of photography," Aperture today is a multiplatform publisher and center for the photo community. From our base in New York, we produce, publish, and present a program of photography projects, locally and internationally.
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