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Taskrabbit
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The Customer Support Supervisor at Taskrabbit will ensure exceptional customer service experiences by fostering a positive team environment, facilitating team engagement and development, analyzing performance metrics, and addressing customer concerns. The role involves leadership in a customer-focused environment and collaboration across departments to enhance satisfaction and team effectiveness.
The Partner Support Representative will manage partner queries, providing one-touch resolution while engaging proactively with users. Responsibilities include solving user issues through live channels, maintaining KPIs, monitoring daily deliveries, and identifying trends for continuous improvement.
