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As a Product Owner for the Disability Migrations ART, you will validate customer experiences during system migrations, collaborate with product managers and engineers, develop solutions and test strategies, and ensure successful migrations to the Catalyst platform.
As a Product Owner, you will manage the migration of reporting solutions from legacy systems to the Catalyst platform, collaborating with various teams to ensure successful implementation and enhance customer experience. Your role involves writing user stories, refining features, and supporting testing and migrations while aligning with business goals.
The Group Account Management Consultant manages broker relationships and provides key support across customer segments. Responsibilities include facilitating meetings, resolving service escalations, analyzing reports, ensuring proper documentation, and mentoring new associates. This role also involves maintaining customer satisfaction and negotiating plan designs.
