Search the 11 jobs at Melio

As a Payment Services Associate, you will resolve payment issues and manage customer support inquiries, ensuring smooth transaction processes. This includes communicating with customers via phone, email, and chat, and collaborating cross-functionally to address payment discrepancies.

The Social Media & Community Manager will create and manage engaging content tailored to various social media platforms, focusing on building a community for small business owners and accountants. Responsibilities include crafting content, managing social media accounts, coordinating online events, analyzing engagement metrics, and collaborating with internal teams to enhance community feedback.

As a Customer Experience Associate, you will provide outstanding support to customers through live conversations, managing inquiries via phone, email, and live chat. You will solve issues efficiently, prioritize customer needs, collaborate with internal teams, and document interactions to enhance customer experience and brand loyalty.

The Senior Marketing Content Writer will create compelling copy for various marketing channels, manage multiple projects, and collaborate with cross-functional teams to enhance the company's marketing strategy. Responsibilities include writing, editing, conducting research, and ensuring brand voice consistency while meeting tight deadlines.

As a Full Stack Engineer, you will build and maintain integrations with partners, develop custom solutions for small businesses, handle API development, and ensure smooth integration processes. You will work across the entire stack using various technologies to meet partner requirements and enhance product features.

The Instructional Designer will design and develop creative training approaches focusing on payment operations and customer experience. This role will involve collaboration with various teams to align training programs with organizational goals, manage training content, gather feedback for continuous improvement, and oversee the Learning Management System.

As a Customer Success Manager, you will oversee client relationships and drive customer engagement, retention, and upselling. You'll collaborate across teams, analyze customer needs, and implement new processes to enhance the client journey. Additionally, you will utilize tools like Salesforce and Tableau to communicate effectively and assess impact.

As an FP&A Analyst, you will be responsible for building and maintaining the yearly budget, performing monthly and quarterly tracking of budget vs. actual analyses, and supporting financial decision-making through insights and financial models. You will collaborate with various functional teams to provide valuable support for investment packages and new business initiatives.

The Director of Marketing will develop and execute the overarching marketing strategy for Melio, manage a global team, lead creative marketing campaigns, and conduct customer research to identify strategic opportunities and maximize ROI.

The Director of Partner Marketing will lead the strategy for co-marketing programs, aligning with partners and internal goals. Responsibilities include developing marketing playbooks, monitoring campaign performance, collaborating with cross-functional teams, and fostering strong partner relationships to drive customer adoption and revenue growth.

The Account Executive, Accountants will manage the full sales cycle for selling to accountants and bookkeepers, focusing on prospecting, product demonstrations, closing deals, and achieving sales targets. The role involves building relationships with key decision-makers and collaborating with internal teams to ensure customer satisfaction and improvement of sales strategies.