Search the 8 jobs at Expert Institute

The Customer Success Manager manages high-value subscription accounts, building strong relationships with attorney clients and overseeing client communications. They work to increase account usage, maximize retention, collaborate with sales for renewals, and stay updated on the legal industry while supporting the team with various tasks.

The Customer Success Manager will manage high-value subscription accounts, build relationships with attorney clients, oversee communications, and enhance service usage. They will collaborate with internal teams to ensure exceptional client experiences and support sales efforts.

The Business Development Representative (BDR) will increase market share by engaging with potential and existing clients through phone and email outreach. Responsibilities include initiating meetings for the sales team, managing prospect databases, and supporting sales strategies.

The Collections Specialist will manage accounts receivable and collections, including generating and sending invoices, following up on unpaid invoices, processing cash applications, and interacting with clients regarding billing inquiries. Responsibilities also include monthly closing activities, account analysis, and assisting with annual audits.

The Business Analyst at Expert Institute will support senior management with data analysis on various strategic topics, enhance operational processes, and present insights to improve overall performance. Key responsibilities include building dashboards, collaborating with teams, and addressing analytics needs across departments.

The Director, Mid-Market Sales is responsible for driving new business sales within their territory, managing the full sales cycle, including cold-calling and negotiation. The role requires building a strong sales pipeline and mentoring junior team members while leveraging a variety of sales support resources.

As a Software Engineer, you will enhance automation and build a content delivery platform to support expert data delivery. Collaborating with cross-functional teams, you will contribute to existing projects and develop APIs focusing on security and performance. You'll also work with cloud technologies and strive for innovative solutions in a collaborative environment.

The Staff Software Engineer will build and optimize web applications to connect legal teams with expert witnesses, collaborate with cross-functional teams on innovative solutions, maintain secure APIs, drive infrastructure-as-code practices, and engage with cloud platforms while fostering a culture of continuous learning and innovation.