Search the 6 jobs at DearDoc

The Sales Manager will collaborate with sales leadership to create and train the sales process, hire and train salespeople, manage team performance, lead team meetings, track sales metrics, and ensure adherence to CRM usage while meeting revenue goals.

The Customer Success Manager at DearDoc is responsible for managing a large portfolio of healthcare clients, ensuring customer satisfaction, driving product adoption, and identifying upsell opportunities. The role requires strong relationship management skills, attention to detail, and the ability to collaborate with internal teams to meet customer needs and exceed key performance metrics.

As an Onboarding Specialist, you will guide new customers through the onboarding process, provide training, and ensure successful adoption of DearDoc's platform. You will assist in technical support, collaborate with teams for customer success, and improve the onboarding experience based on feedback. Building strong relationships with customers is key to setting them up for long-term success.

The Sales Development Representative (SDR) at DearDoc will focus on qualifying potential prospects through outbound calls, creating new revenue pipelines, and scheduling meetings for the Account Executives using SalesForce. The role involves assisting the sales team, contributing to team meetings, and fostering personal career development within a supportive startup culture.

The Head of Customer Success will lead a high-performing team to drive customer retention and revenue growth. Responsibilities include implementing strategic initiatives, enhancing customer engagement, collaborating across departments, and using data-driven insights to support proactive customer care.

The Manager of Customer Success will oversee a team of Customer Success Managers, ensuring their success and development. Responsibilities include hiring, training, conducting performance reviews, and driving key performance metrics. The role emphasizes customer needs, upsell opportunities, and collaboration with sales to enhance operational excellence, particularly in a dynamic startup environment.