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As a Staff Software Engineer in Automation and Tooling, you will enhance the quality, reliability, and efficiency of mobile applications by developing automation tools, maintaining testing frameworks, and collaborating with various teams to optimize release processes. You will also mentor team members and drive the long term quality vision of the organization.
The Senior Software Engineer will enhance the quality and efficiency of Cash App's mobile applications focusing on automation and tooling. Responsibilities include developing automated testing frameworks, collaborating with cross-functional teams, leading projects, and mentoring other engineers to improve testing strategies and product quality.
The Escalation Specialist will provide comprehensive support for managing Tier 2 customer complaints via in-app messaging, voice, and email. The role emphasizes compliance with complaint management policies and requires strong communication skills to de-escalate challenging situations. The specialist will collaborate cross-functionally to improve Cash App's service and reduce future escalations through thorough analysis.
