Search the 11 jobs at Carrot Fertility

The Global Operations Manager will provide high-touch support for member-focused teams, implement frameworks for operational transparency, enhance program offerings, and support the growth of provider partnerships. The role involves collaboration with various teams to drive operational improvements and achieve strategic goals.

The Research Consultant will support Carrot's operations in Latin America by conducting country-specific research, assisting with operational challenges, and managing relationships with healthcare providers. Responsibilities include strategic problem-solving, research audits, and supporting care navigation for complex reproductive care pathways.

The Senior Strategic Customer Marketing Manager will lead the strategy and execution of customer marketing campaigns, focusing on relationship-building, consulting with clients, and driving user acquisition for Carrot's fertility and family-building platform.

The Proposal and Sales Enablement Specialist manages proposal submissions, writes persuasive content, and develops supportive sales collateral. They collaborate with teams to customize proposals, implement processes for RFP responses, and maintain content for an internal knowledge base. This role focuses on enhancing the sales process to meet growth goals.

The Sales Enablement Senior Manager will develop and implement strategies to enable the Commercial sales team at Carrot Fertility. Responsibilities include managing content development, employing tools like Highspot, and identifying gaps in sales training to support revenue growth in the digital health space.

The Quality Assurance Analyst role focuses on ensuring the quality of customer and member interactions at Carrot Fertility. Responsibilities include developing quality strategies, conducting audits, analyzing performance metrics, and collaborating with cross-functional teams to enhance customer experiences and improve operations.

The Senior Marketing Analyst will analyze complex member data to evaluate marketing campaign performance and engagement initiatives. They will define KPIs, conduct quality checks for data accuracy, and collaborate across teams to enhance personalized member campaigns while mentoring team members.

The Billing Analyst at Carrot Fertility manages the billing process, ensuring invoice accuracy, monitoring payments, and optimizing cash flow. The role involves analyzing billing data, resolving discrepancies, and providing customer service regarding billing inquiries while collaborating with internal teams.

The Expansion and Renewal Director at Carrot Fertility will drive retention and growth in the Middle Market segment, collaborating closely with Customer Success Managers while analyzing customer data to forecast renewal rates and provide insights. The role involves coaching CSMs and executing strategies to increase market presence and meet revenue goals.

The Customer Success Manager II will support Carrot's small business customers, driving retention and member engagement, while ensuring customer satisfaction. This role involves acting as a trusted advisor to HR benefits leaders and collaborating with the Small Business Renewals and Expansions Manager to grow business opportunities.

The Customer Success Enablement Specialist will support the Customer Success team by developing tools, resources, and onboarding programs. Responsibilities include creating customer-facing content, managing enablement requests, tracking engagement metrics, and ensuring alignment across departments to enhance team performance and efficiency.