Aircall, a startup that helps businesses manage their customer support and sales calls, announced Wednesday it closed on a $120 million Series D. This is the company’s largest round of funding to date, bringing its total money raised to $226 million.
The round was led by Goldman Sachs Asset Management, and caps off a year of massive growth for Aircall. Built In last caught up with the company about a year ago after it raised its $65 million Series C. At the time, Aircall said it was valued at about $500,000. Now, in light of this recent funding, its valuation has doubled to more than $1 billion.
Founded in 2014, Aircall aims to arm customer support and sales teams with the information they need to keep customers happy and close more deals. Its cloud-based platform collects data about the person on the call and their relationship to the business, analyzes it and then integrates it into a software the business is already using such as Salesforce and Slack. This allows employees to have more informed conversations with customers.
Aircall says its tech has proven to be especially useful amid the virtual world of the pandemic, when businesses need solutions that support communications between a dispersed workforce. In fact, the company’s customer base has grown to 8,500 — a 65 percent increase from this time last year.
“The past 12 months have been a catalyst for Aircall’s cloud-based SaaS communication solution. In a hybrid work environment, users are looking to Aircall to provide an easy-to-use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction,” Christian Resch, managing director at Goldman Sachs, said in a statement. “We are very excited to partner with Aircall, as the company looks to accelerate its growth and expand globally.”
Aircall currently has more than 450 employees across its offices in NYC, Paris, Sydney and Madrid, and says it plans to hire another 260 by the end of the year. It also has plans to open new offices in London and Berlin, and make “deeper investments” in North America and Asia, according to a news release. In the meantime, Aircall is actively hiring for more than 20 positions in NYC.
The funding will also be used to enter into partnerships with telecommunication companies so Aircall can “leverage” their local networks and improve the company’s platform. This includes better transcription and speech analytics and new AI capabilities. Aircall’s goal is to ready businesses for the future of work, which is almost certainly going to remain virtual for the time being.
“Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year,” Olivier Pailhes, co-founder and CEO of Aircall, said in a statement. “Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations.”
