When it comes to emergency calls and digital conversations held by government entities, data security is of utmost priority as is using reliable audio channels. Since 2014, NYC-based Carbyne has been fueling the technology behind modernizing emergency call centers, and on Wednesday, it raked in $56 million to continue its efforts.
According to Carbyne, emergency call centers are operating with outdated technology, something the company intends to fix. Carbyne’s technology helps emergency call centers and enterprises connect with callers without requiring them to download an external application. By hosting and connecting the calls, Carbyne also delivers needed data points to help providers better handle emergency responses. Additionally, with the company’s technology, 911 callers can share live videos and chat with operators, which helps them better assist the needs of the caller.
Carbyne’s Series C round brings the company’s total funding raised to date to $128 million. The round was co-led by Cox Enterprises and Hanaco Growth Fund.
“As a leading VC with many successful investments in growth companies such as Via and Yotpo, Hanaco is able to provide us with guidance on how to best scale the business,” Amir Elichai, Carbyne CEO and founder, told Built In via email. “The Cox team shares our vision in terms of the need to migrate legacy government systems to the cloud. … As a multi-billion-dollar global company and an industry leader in the communications sector, we look forward to leveraging Cox’s extended expertise in emergency communications as well as its network to grow our business.”
With its new capital, Carbyne plans to invest in fueling its technology in government service centers primarily in the U.S. Additional funding will go toward the company’s plans for global expansion.
The raise comes after a successful 2021 for Carbyne in which the NYC-based company said it grew its U.S. revenue by 400 percent and witnessed a 185 percent jump in total contract value.
