When it comes to running a business, customers who’ve come to rely on a company’s service expect that company to be consistently dependable. On the company’s part, this involves keeping up its tech and responding quickly when something inevitably goes awry. Luckily for them, FireHydrant is working to ensure enterprises are always able to deliver top-tier customer experiences. The company announced Tuesday that it closed on its latest round of funding for its automated incident management software.
Harmony Partners led a $23 million Series B round for FireHydrant that brings its total venture capital raised to $32.5 million. Other participating investors this round include Salesforce Ventures, Menlo Ventures and Work-Bench.
FireHydrant’s solution provides tools that help enterprise development teams automate existing workflows for incident alerts, retrospectives and analytics. It also provides tools for tracking, communicating, and reporting on results. FireHydrant also aims to help companies plan ahead and test out their incident management process so they can minimize risk and maximize reliability, according to the company.
“Our vision is a world where all software is reliable,” Robert Ross, FireHydrant’s co-founder and CEO, said in a statement. “To achieve this vision, we will build solutions, such as our Incident Management and Service Catalog offering, for developers to successfully manage and maintain their complex systems and meet their customer’s requirements, so they can focus on building great products.”
With everything the platform does to help enterprises mitigate tech-based setbacks, FireHydrant has seen huge growth over the past year and has grown its customer base over 5x. Looking to continue this momentum, the company is investing its latest injection of funding in product research and development and customer acquisition.
A significant portion of the funding will also be used to fuel internal growth. FireHydrant currently employs 54 people, as reported by TechCrunch, and it’s looking to double the size of its team by the end of the year with a focus on engineering. It currently lists open roles spanning its marketing and sales departments as well.
