Top Hybrid Customer Success Jobs in New York City, NY
The Senior Customer Success Manager acts as a trusted advisor, ensuring a best-in-class customer experience from onboarding to adoption and expansion. They identify customer pain points, drive engagement with CockroachDB, and collaborate with internal teams to optimize customer outcomes. This role requires exceptional program management skills to manage multiple workstreams and foster ongoing relationships to increase customer utilization and revenue growth.
The Customer Success Manager will manage accounts, build strong relationships, solve problems creatively, and ensure client satisfaction while providing support in navigating compliance and financial aspects related to blockchain technology.
The Senior Customer Success Manager will engage with global enterprise customers to ensure successful onboarding, implementation, and ongoing satisfaction with Intenseye's SaaS platform, focusing on revenue retention, upsell opportunities, and customer relationships.
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As the Director of Customer Support, you will lead and mentor the Customer Support team, establish KPIs, collaborate with other departments for product improvements, develop support processes, analyze metrics for continuous improvement, and advocate for customer needs at an executive level.
The Customer Success Lead is responsible for defining and owning the Customer Success strategy, driving performance by analyzing data trends, managing customer accounts, and collaborating with various teams to deploy Stellar's technologies effectively. The role involves building trusted relationships with stakeholders and identifying opportunities for account expansion.
As a Customer Success Manager at Dailymotion, you'll develop strategic plans for advertisers, collaborate with sales and operations teams, manage media plans, analyze opportunities, and drive client satisfaction while utilizing data insights for campaign optimization.
The Customer Experience Associate will enhance customer experience by building connections, resolving questions, and advocating for customers. Responsibilities include managing customer inquiries via email, phone, and chat, as well as collaborating with management and product teams to improve processes and provide insights for a seamless shopping experience.
As a Client Partner at AnalogFolk, you'll drive client engagement, manage strategic relationships, and develop innovative marketing solutions. You'll leverage technology and creativity to enhance brand growth, ensuring high-quality standards and collaboration across teams while embracing opportunities for change and excellence.
The Service Desk Specialist will handle customer calls and emails, assisting with hardware and software troubleshooting, managing escalations, and documenting issues in Freshdesk. Responsibilities include advanced troubleshooting, backlog cleanup, and providing support through communication tools like Slack. This role demands strong problem-solving skills and the ability to work under pressure.
The Director of Client Growth, TV Publishers will drive growth for VideoAmp and its TV Publisher clients by promoting the adoption of alternative currency and measurement solutions. This role involves understanding client challenges and articulating VideoAmp's value proposition while collaborating with internal teams to identify and expand growth areas in the media landscape.
Top hybrid Companies in New York City, NY Hiring Customer Success Roles
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