As the Director of Strategic Customer Success at Spring Health, you will oversee a customer-facing team, ensuring strategic implementation and management of customer relationships while driving adoption and renewals. You will enhance customer success strategies, develop playbooks, and work towards achieving retention and satisfaction goals.

The Senior Director of Strategic Customer Programs will lead initiatives to enhance customer engagement and satisfaction at Spring Health. Responsibilities include managing customer programs, collaborating with marketing, and serving as a strategic advisor to the VP of Customer Success to drive customer retention and organizational growth. This role is essential for building strong customer relationships and ensuring value delivery.