Job Description
JPM Payments Data & Analytics enables clients to maximize the benefits of data-empowered insights, leveraging the power of Data Science and AI. The VP of Product and Client Success role leads the effort to ensure J.P. Morgan clients across the globe receive the highest value out of their interactions with our Payments Data & Analytics products. We are looking for a product-led growth thinker to spearhead customer success, product success and sales & marketing programs that will drive client adoption of our data products at scale. The role is a unique opportunity to both represent and drive product impact as the Voice-of-Customer, reporting directly to the Data Product Owner.
The role involves leading efforts to ensure clients receive high value from the company's products, creating client onboarding, marketing, and engagement programs, and promoting the commercialization of AI-powered products. The candidate will also lead Field Readiness efforts and represent the product impact as the Voice-of-Customer.
Job Responsibilities:

• Develop our team's global processes for product adoption and commercialization, building scalable operations to support clients in realizing the full value of our flagship products
• Lead our product go-to-market strategy by partnering with Sales, Marketing, and Legal & Compliance to develop field enablement and communication assets, launch sales campaigns, and strategize commercialization tactics
• Partner with the Sales organization to strategize pricing, collect field intel, manage product demos and articulate the value proposition of our solutions to interested clients
• Be the bridge between technical and non-technical functions to scale a client onboarding and training experience, developing communication and enablement assets (like tutorial guides and videos) to increase user adoption of new and best practice product features
• Strategically segment, outreach, and engage the right client stakeholders at the right time to proactively gather feedback and drive value realization across the customer lifecycle, from initial product trial through conversion and renewal
• Influence product strategy and roadmap by ensuring that client needs and challenges are shared across Product, Design, Data Scientists, and Engineering to ensure we continuously deliver the best user experience
• Build and nurture relationships with customer advocates of our products, finding opportunities to collaborate on client case studies, partnership marketing and other opportunities

Required Qualifications, capabilities and skills:

• 6+ years of client-facing experience in customer success, sales or related roles (experience managing B2B SaaS enterprise customers preferred)
• Experience developing and/or demonstrating highly technical digital products (ideally solutions that leverage big data, machine-learning and/or LLM-based technology)
• Thrives in a client setting with ability to effectively engage junior to c-suite executives, demonstrate meaningful value and manage expectations
• Partnership and client relationship-building skills are a must - able to work closely with partners like sales, solution specialists and product to facilitate engaging information sessions
• Highly articulate, able to root out fundamental issues and synthesize elegant conceptual frameworks to drive to clear decisions
• Program management experience, including the ability to work in a global and matrixed environment globally and across stakeholders with different thinking styles

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.