Operations Associate - Rent Valet
About the Role
Uber is making it super simple to get a rental car - and we want you to bring it to the world! This is an outstanding opportunity to own and build the next business at Uber!
As an Ops Associate for Valet, you are the first "boots-on-the-ground" representative for new Valet vehicle delivery markets. You will own your market and help build and improve an operational playbook, including building, and onboarding delivery drivers to the Uber platform, working with local rental company employees and leadership to streamline operations for delivery drivers, and testing and iterating on new operating models. This role requires great project management skills and a determination to get things done.
What You'll Do
Because Valet delivery depends heavily on rental company supply to deliver their product to our users, the role requires strong operational capabilities - your priorities will be:
- Operationalize Valet delivery in your market
- Onboard, and engage our Valet drivers
- Be on-site at partner rental locations, working closely with our partners to define optimal processes for Valet deliveries
- Grow initial user adoption through launch campaigns in close coordination with HQ
- Ensure each Valet delivery goes flawlessly, and when they don't, identify the root cause and solve the issue.
- Work cross-functionally with our Ops teams, Product, and BD teams to streamline processes
- Identify and communicate potential product improvements back to our tech team
- You'll be an early member of the Uber Rent product team owning a city or geography and advising the organization including Product, Support, Marketing, Regional Ops teams, and many others.
Basic Qualifications
- Bachelor's degree or relevant experience
- Strong data analytics skills
- 1+ years experience in strategy, operations, or project/program management
Preferred Qualifications
- 2-4 years experience
- SQL experience preferred
- Strong project ownership. You can prioritize and successfully drive a project from beginning to end, and work across multiple projects simultaneously
- Ability to take initiative in a constantly evolving work environment and execute quickly
- You can thrive in a fast-paced environment with a bias towards action
- Pure creativity - The challenges you face when growing a business from scratch are massive and constant. As an Ops Associate, you need the creativity to solve those problems; to influence the partners we work with, for instance; to communicate with users; to generate quality, attention-grabbing marketing ideas, and ensure that people are always thinking about Valet!