Manager, Merchant Accounts

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Manager, Restaurant Success, role is a great opportunity to leverage your leadership and operational skills to make an impact across our post live account management team. You'll be on the front lines, coaching individual Account Advisors to improve customer service skills, build impactful relationships with our merchants, and sell a suite of products and services that Grubhub offers to restaurants. In addition to people management, this role includes project management to assist the network in various company related initiatives. You'll need to understand change management, leadership, process improvement and be able to command respect from the entire team.
The Impact You Will Make:

• Lead, motivate and support a team of 7-10 Account Advisors and Associate Account Advisors focused on managing a portfolio of restaurants.
• Ensure team organization using Salesforce Dashboards, Tableau, GSuite, Slack and any other personal trackers/organizational hacks. Our best practices are meticulously documented, standardized and used consistently throughout success organization.
• Develop and coach team members and manage the day to day workflows. Monitor performance, initiate actions to strengthen results and help achieve career advancement
• Be accountable for your team's contribution to department wide and company wide initiatives. This can include learning and teaching a new product to your team, or creating and implementing a new standard operating procedure to ensure KPIs are met.
• Actively identify and pursue potential improvements to products, process documents, or ways of operating - someone who is a self-starter.
• Audit team's activity and calls to ensure accuracy. Create/utilize reporting to ensure the team is consistent in understanding what their contribution is and how the team is pacing during the month/quarter.
• Contribute ideas to team and department contests in an effort to encourage collaboration/increase department output on important initiatives.

What You Bring to the Table:

• 3-5 years of sales or account management experience
• Industry experience is preferred but not required
• Managing a team (7-10 team members) is preferred
• Experience working in Salesforce or similar toolset

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].