The Customer Success Manager will engage with enterprise clients to drive continuous improvement in their QA programs. This role involves collaborating with internal teams to ensure customer needs are met effectively, particularly during upsell, renewal, or implementation processes that require deep discovery and stakeholder alignment.

The Enterprise Customer Success Manager will be responsible for managing customer relationships, driving improvements through team collaboration, and facilitating upsells and renewals by aligning with multiple stakeholders. Daily coaching and training will be provided to enhance customer success skills.

The Account Executive will transition into a managerial role in alliances, focusing on enhancing management strategies and promoting performance excellence within organizations. Responsibilities include driving partnerships, educating customers about HR challenges, and improving the skills of team leads and individual contributors. Travel is expected to foster these relationships.