Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks, and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced, and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.
Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal, and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequaled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.
Job Description
The Sr. Manager of Video Operations will oversee the Global distribution and support of NBCU's digital properties including live streams and VOD assets to internal and external distribution partners and platforms. The Sr. Manager will oversee the operations in a Digital Operations Center that will facilitate the monitoring and control of the video deliveries and associated infrastructure. The operation will include real-time monitoring of live streams and VOD delivery workflows, through a set of data aggregation tools across the entire distribution chain.

• Lead the management team, operations, and support personnel to ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and the end consumer
• Coach, mentor, lead, train, and manage a diverse team for overall organizational success
• Primary Stakeholder for a specific product under Digital Operations (Live Events, Digital Control Room Operations, Testing, Operational Readiness. Linear Streaming, VOD, or Ad Integration)
• Own and manage strong working relationships with internal brands and external partners
• Optimize and schedule all resources needed throughout the Operations team
• Manage operators and supervisors, including escalation, resolution and reporting across the Global digital footprint
• Lead strong partnership with our engineering and digital teams to implement new technologies, resolve partner issues, and maintain minimal on-air disruption
• Review and manage all employee schedules and staff supervisors accordingly during peak windows

Track all Maintenance windows and ensure they will not impact on-air production
Qualifications
Basic Qualifications

• Minimum five (5) years experience in Digital Operations
• Minimum five (5) years experience in Product Support or Dev Ops
• Minimum five (5) years of experience in a Network Operations Center or digital distribution facility
• Minimum five (5) years experience in a role with a track record of effective staff management along with a high energy level, and strong team skills
• Minimum three (3) years experience leading a support team to effective issue resolution
• Knowledge of common persistence frameworks

Desired Characteristics:

• BA/BS in a related field
• Extensive experience, understanding, and knowledge of digital product and distribution systems, standards, and processes
• Strategic project management leadership
• Technical experience with digital video and audio, troubleshooting, and test techniques
• Prior experience with video encoding, delivery distribution workflows
• Experience with scheduling and resource management
• Strong attention to detail, communication, and interpersonal skills
• Effectively flexible in approach, and responds well to pressure
• A track record of meeting or exceeding performance expectations

Eligibility Requirements

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be willing to work in Stamford, CT (Hybrid)
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Willingness and ability to work or be on call at any time, sometimes on short notice to support a 24/7/365 operation
• It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status, or other characteristics protected by law.

Additional Information
This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $120,000-$150,000. This role is bonus-eligible
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].