Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
The Senior Business Systems Analyst will be a member of NBCUniversal's Video Platform Software Engineering organization, concentrating on Ad Sales technology. The Senior Business Systems Analyst is responsible for ensuring our Ad Sales business can perform their day-to-day activities utilizing our integrated systems. This role provides front-end user support, back-end monitoring and troubleshooting for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, ad serving, delivery and billing.
Responsibilities:

• Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLAs
• Work in a team setting with counterparts to solve issues at hand while also working solely to provide updates to stakeholders throughout the process
• Understand how issues impact the business and escalate critical issues when necessary
• Document and follow standard operating procedures for production troubleshooting and incident management
• Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions
• Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding
• Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities
• Determine alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues
• Works within business hours with occasional evenings and weekends as needed and during special events/seasons

Qualifications

• 6+ years of experience working with Ad Sales systems.
• Experience troubleshooting software, system integrations, and other technology issues.
• Exposure to SQL
• Experience with customer interactions and maintaining positive relationships.
• Willingness to have a flexible work schedule to meet operational and special event coverage needs.

Desired Characteristics:

• Bachelor's degree in Computer Science, Engineering, IT, IS or relevant technical discipline
• Self-motivated and accountable, with a high level of commitment to responsibility
• Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups
• Experience with providing automated solutions (scripting, testing, RPA, etc.)
• Experience working with modern technology solutions (APIs, data stream, microservices)

Additional Requirements:

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $115,000 - $140,000
We are accepting applications for this position on an ongoing basis.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].