The SnapLogic Support Engineer provides L2/L3 support for integrations, monitors integration jobs, resolves data issues, performs root cause analysis, and engages with business users and vendors.
This is a remote position.
Job SummaryWe are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.
The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.
- Provide L2/L3 support for SnapLogic integrations and data pipelines.
- Monitor integration jobs, scheduled tasks, and production interfaces.
- Investigate and resolve integration failures, data issues, and performance bottlenecks.
- Perform root cause analysis (RCA) and implement corrective actions.
- Support API integrations, REST/SOA services, and file-based interfaces.
- Troubleshoot data transformation, mapping, and routing issues.
- Work closely with business users, application teams, and external vendors to resolve incidents.
- Support deployment activities and post-release validations.
- Monitor error queues, logs, and alerts to ensure integration stability.
- Create and maintain support documentation, knowledge articles, and operational runbooks.
- Participate in on-call support and production issue management.
- 3+ years of experience in Application Support or Integration Support.
- Hands-on experience with SnapLogic pipelines and workflows.
- Good understanding of ETL, data integration, and API concepts.
- Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
- Strong SQL skills for data validation and troubleshooting.
- Experience with incident management and ticketing tools such as ServiceNow or Jira.
- Good understanding of integration monitoring and error handling.
- Strong analytical and problem-solving skills.
- Experience with ERP, CRM, WMS, or Supply Chain applications.
- Exposure to cloud platforms such as AWS or Azure.
- Knowledge of API Management and middleware platforms.
- Experience with scheduling, automation, and batch processing.
- Familiarity with warehouse and logistics business processes.
Etech Global Services Jamaica Office
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