People Business Partner - US Commercial

| New York, NY, USA
Employer Provided Salary: 130,000-150,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

The People Business Partner acts on an operational and strategic level ensuring both a smooth overall employment experience as well as the execution and implementation of agreed HR initiatives within their client group. 

This role provides key strategic people support to the US Commercial function, consisting of New Business Sales, Customer Success and Integration teams located in New York and Denver. A key member of the US Commercial Leadership team, this role will define and implement against the people priorities for the US Commercial team, helping create an environment where people can do the work of their lives, as well as being a trusted Advisor for people leaders across the function.

What you’ll be doing:

  • Partner and be a Trusted Advisor to the US Commercial Leadership Team, building up significant working relationships and credibility through providing HR knowledge and expertise
  • Define and deliver key people priorities for the US Commercial team to support the function’s strategic goals and growth plans
  • Co-create and implement HR programs/initiatives with our People Team Centre’s of Excellence (CoE’s) across Talent, Organizational Development and Reward
  • Champion our People Partnering operating model, educating the team where to best deliver their HR information based on their specific query
  • Support business leaders through periods of transformation and change, acting as a change agent with a key focus on organizational effectiveness
  • Developing and implementing DE&I initiatives (in partnership with our central DE&I team) to foster a diverse and inclusive workplace culture
  • Manage the complete employment journey and improve HR processes & procedures for the area of responsibilities (career development, performance management, organisational review, employee engagement, talent planning, capability development, promotions cycle, salary review etc.)
  • Work closely with our Employee Relations Partner to stay on top of emerging trends within US Commercial and design and deliver HR interventions to address these
  • Create meaningful talent and retention plans within US Commercial to assist in the business delivering its goals and ensure key talent is retained
  • Work with key corporate stakeholders (e.g. Compliance, Legal, Finance) to ensure communication and cross-divisional work is delivered effectively
  • Enhance and build a development culture through designing and implementing L&D and capability development initiatives.
  • Work closely with the Talent Acquisition team on recruiting leadership roles
  • Build a clear workforce plan for the US Commercial function, ensuring the right role level and capability mix for the function to achieve its goals.
  • Aside from BAU PBP responsibilities + working with CoE (both in design and delivery) all PBP need to have the capability to run global projects and take ownership of global topics. 
  • Directly partner with our Professional Employer Organization (PEO) on US employee benefits and employment matters

Who you are:

  • Prior experience as a generalist People Business Partner, ideally supporting as sales function who are commission earning.
  • Proven experience Business Partnering for Senior stakeholders including Directors 
  • An understanding of US labor law
  • Experience working effectively as part of a team, demonstrating initiative and proactively contributing ideas, views and recommendations for best practices and process improvement.
  • Experience working in a exciting, high growth organization with a ability to deal with ambiguity
  • High interpersonal and communication skills
  • Ability to coach and influence leaders through difficult situations
  • Positive, ability to work well with a rapidly changing environment
  • Strong solution-oriented mindset
  • Ability to synthesize and tackle complex tasks autonomously with minimal coaching
  • Proven ability to gain credibility at all levels quickly; good demonstrable relationship management skills.
  • Exposure across a broad HR remit including recruitment, performance management, talent management, promotions, retention, employee relations and visibility of compensation and budgeting.
  • Ability to work efficiently with a high-level of accuracy and great attention to detail, while adhering to tight deadlines.
  • Ability to collect, analyse, and distill information for management presentations.
  • Pragmatic, results-driven and “can do” attitude is essential.

What’s in it for you:

  • A competitive base salary ranging from $130,000 to $150,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits. 
  • A range of flexible working options to dedicate time to what matters to you
  • 20 vacation days + 2 personal days +10 paid holidays per year 
  • 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Full health insurance 
  • 401k matching your contributions dollar-for-dollar up to 4% of your base salary
  • Discounted club membership at Life Time Fitness
  • 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
  • A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks 
  • Communal lunch, extra treats and events during the month —  think ice cream carts, coffee bars and massages, to name a few

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!


#LI-SH1 #LI-HYBRID 

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance + Wellness
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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