Job Description
As the #1 credit card issuer in the U.S., Chase Card Services helps a wide range of consumers and small businesses manage their purchases. We provide the Chase-branded Sapphire, Freedom Slate and Ink cards, as well as cards with some of the world's leading companies - including Marriott International, Amazon, Southwest Airlines, and United Airlines. This role supports the Product group within the award-winning Marriot Co-Brand Marketing team.
As the Marriott Co-Brand - Senior Product Innovation & Strategy Associate, you will manage the product innovation & blueprint for the entire portfolio of Chase Marriott Cobrand cards. You will have a birds-eye view of setting the ongoing strategy and developing exceptional, competitive card products by working closely with Marriott to improve product capabilities, create new embedded benefits, and enhance the cardmember journey across the lifetime of their tenure.
You will be focused on developing business cases, finding product fit, and implementing new product functionalities by influencing internal stakeholders and Marriott partners. You will also be responsible for creating a forward-looking roadmap of the product strategy that cuts across the entirety of the Marriott portfolio. You will work closely with the other members of the Marriott product team and will build collaborative relationships with Marriott and the cross-functional teams within Chase that support card marketing and product development execution.
Preferred Experience
- Credit card product development and/or marketing
- Ability to 'connect the dots' across a number of ongoing initiatives and to proactively anticipate upcoming deliverables and milestones on business roadmap
- Be able to operate in a white-space environment and establish action plans for net new initiatives
- Have excellent verbal/written communication, and strong presentation skills
- Think broadly and analytically to support new approaches to business improvements and influence change
- Be collaborative and build strong relationships across the organization and with an external partner
- Customer-obsessed, solutions-oriented, creative problem solving mindset
- Can effectively communicate business and customer needs
- Ability to operate effectively despite ambiguity and to create clarity where needed
- Highly collaborative with strong project management skills
Required qualifications, capabilities, and skills
- Bachelor's Degree required
- 4+ years of work experience required
- Strong attention to detail with a desire for results, effective at prioritizing and managing multiple initiatives concurrently
- Ability to navigate the organization by bringing key stakeholders together to solve complex problems
- Strong proficiency in developing executive level presentation materials and using MS Word, PowerPoint, and Excel
- Prior experience working credit card marketing or product management
- 5-10% business travel expected
- Location preference for New York, NY
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
