Manager, Executive IT Support

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Manager of Executive IT Support is responsible for direct technology support to the most senior executives of Altice USA (including the CEO) in our Corporate Headquarters located in Long Island City. Leveraging strong professional and interpersonal skills and deep levels of technical expertise across multiple disciplines, the Manager will develop deep partnerships with other support teams to mitigate issues quickly is essential. The ideal candidate enjoys technology and has in-depth understanding and working knowledge of many end-user technology platforms.
Responsibilities

• Provide the highest-level white glove onsite (weekdays from 8am to 5pm) IT support to senior executives including the CEO and direct staff.
• Works directly with key client contacts in the organization to ensure that the level of support they receive is meeting or exceeding their business requirements.
• Travel support for offsite meetings & events inclusive of printers, desktops, mobile devices, meeting support & network connectivity
• Provide technical expertise support in the areas of Microsoft Windows, Mac OSX / iOS, Microsoft Office Suite 365, Intune, common off-the-shelf applications, SCCM, mobile devices, network/local printers.
• Escalates critical incidents to management as needed.
• Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including Video Conferencing, meeting services, PC's, operating systems, software, hardware, and peripherals.
• Responsible for monitoring service level agreements, achieving and/or exceeding agreed upon standards.
• Manages the day-to-day operations of the Executive IT Support team, is directly involved with and exercises independent judgment with respect to the following: Interviews candidates for open positions and makes recommendations for hire, rehire, or promotions.
• Provide after hours, on call support and emergency response at any time (24x7).
• Assigns work to employees based on the specific skills, training, experience and availability of the individuals under his/her direction and control and ultimately is responsible for the completion of said assignments.
• Assesses, prioritizes, and alters work assignments of direct reports on a day-to-day basis as operational needs require.
• Prepares, conducts, or gives input to performance evaluations for employees under his/her direction which is considered by the Company in determining annual merit increases.

Qualifications

• Bachelor's degree in Information Technology or other related field. Applicable years of experience may be considered in lieu of degree
• Minimum five years direct experience supporting the Executive Leadership Team of a Fortune 500 company
• Minimum five years direct experience managing an IT Support team
• Strong leadership, management, and communication skills with the ability to work with minimal supervision in an executive environment
• Maintains a positive and interactive relationship with key customer contacts
• Direct experience leading & supporting Board Meetings & Executive Offsites at company offices or hotels
• Experience with MDM and supporting mobile devices
• Experience supporting video meetings with Cisco Video Conferencing Equipment, and other meeting platforms like WebEx, Zoom, etc.
• Advanced knowledge of Microsoft Office Suite 365, Microsoft Teams, Microsoft Windows, Mac OSX / iOS etc.
• Effectively works in an independent manner while providing clear and timely communication to management
• Successfully completes all agreed upon goals and assigned work
• Resolves customer issues and makes the required process improvement to minimize reoccurrence of issues
• Manages vendors to ensure that assigned work is completed effectively and within budget
• Maintains and develops a highly motivated, skilled, effective, efficient, and customer-oriented support staff
• Supports the annual budgeting process for Operating and Capital costs
• Strong working knowledge of the various information technologies deployed in the company
• Strong analytical and troubleshooting skills
• Strong analytical skills to participate in technological discussions and decision-making
• Strong communications and organizational skills to facilitate teamwork and help coordinate small to large teams of IT professionals

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $202,694.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City