Position Overview
As a Help Desk Specialist, you will play a pivotal role in providing exceptional customer service and technical support to retail staff and customers. You will serve as the first point of contact for addressing technical issues, troubleshooting, and offering guidance on retail systems, hardware, and software. This role demands a customer-centric approach coupled with strong technical skills to ensure seamless operations within the retail and HQ environment.
We pride ourselves in being flexible, but there are some things we feel very strongly about. We are careful to select people for our team that have demonstrated excellence through their skills, character, and background. It takes talent and drive to meet the challenges of our rapidly evolving environment – and that is all the fun! Are you looking for new ways to raise the bar and not blink at challenges? Do you want a fulfilling career that takes advantage of your talents? If so, then it is time to join the rag & bone IT team. Now is the time to be a part of something big!
What you will be doing:
· Maintain and deploy all switching, routing, firewalls, access points, and other network hardware or software to ensure top-tier network stability and access across all locations of the rag & bone stores
· Monitor network performance and troubleshoot issues as they arise
· Maintain accurate network documentation
· Identify opportunities for workflow improvements and implement automation using scripting tools (PowerShell) and Microsoft Power Automate
· Manage and administer Windows, android and macOS operating systems for the HQ and retail
· Monitor systems performance and troubleshoot issues to ensure high level of availability
· Manage Microsoft 365, Azure Intune, and Azure Entra ID.
· Manage and track inventory of all IT devices to ensure proper refresh cycles and reliability
· Maintain detailed documentation of all systems’ configurations, like new Intune deployment, Intune policies, and procedures
· Oversee and manage the Helpdesk tickets to provide excellent and quick end-user support
· Assist Helpdesk team with escalated issues or with heavy workloads as needed
· Provide excellent end-user support and training to improve user proficiency with IT systems
· Maintain ticketing software and track service requests and projects
· Plan and execute the selection, purchase, installation, configuration, and testing of new equipment (workstations, tablets, handheld scanners, label printers, etc.)
· Experience configuring, implementing, and maintaining the following:
- 8x8 phone system
- Azure Intune
- Azure Entra ID
- Store commerce app
- Office 365
- Apple business manager
Qualifications:
· Ability to maintain and configure systems using tools such as Desktop Central, Azure Intune and Meraki.
· Bachelor’s degree in computer science, Information Technology, or related field.
· Must have excellent verbal and written communication skills.
· Ability to work efficiently in a collaborative team environment.
· Must be detail-oriented, organized, and able to effectively perform multiple tasks.
· Ability to work a flexible schedule during weekdays and weekends, as necessary.
· Strong knowledge of various operating systems (Windows, iOS, Android) and familiarity with retail software applications.
· Proficiency in troubleshooting POS systems, hardware, software, and network connectivity issues.
· Flexible and adaptable to change.
· Supporting and opening new stores.
Rag & bone Office is a Hybrid worksite, which requires any home Office employees to work onsite 3 days a week or 4 days a week, with the exception of any fully remote role.
Annual Salary Pay Range
$70,000—$80,000 USD
Top Skills
What We Do
Interested in joining one of the most dynamic fashion brands in the world?
To view and apply to all headquarter and retail jobs at rag & bone, please visit our website and careers page: http://www.rag-bone.com/careers
From its origins in New York in 2002, rag & bone instantaneously distinguished itself by combining British heritage with directional, modern design. Today, the brand has become synonymous with innately wearable clothing that innovatively melds classic tailoring with an edgy yet understated New York aesthetic.
Inspired by a desire to create beautifully constructed clothes, rag & bone prides itself in the time-honored techniques of supremely skilled, local manufacturers at some of the oldest factories in the country. The importance of quality, expert craftsmanship and attention to detail resonated deeply, informing the brand’s core philosophy.
With a downtown sensibility, signature clean silhouettes and an inherent integrity, rag & bone continuously redefines urban style.
In 2007, rag & bone won the Swarovski Award for emerging talent in Menswear and in 2010, the brand was bestowed the industry’s most prestigious honor when named Menswear Designer of the Year by the Council of Fashion Designers of America (CFDA).
rag & bone offers a full range of men’s and women’s ready to wear, /JEAN, Standard Issue, footwear and accessories collections.
rag & bone operates 35 stores worldwide, ten of which are in New York City. Stores are also located in Washington, D.C.; Boston, Massachusetts; Dallas, Texas; Los Angeles, California; Greenwich, Connecticut; Aspen, Colorado; and Bal Harbour, Florida. International stores are located in London, UK; Tokyo, Japan; Bangkok, Thailand; Taipei, Taiwan and Hong Kong. rag & bone is also available in boutiques and department stores in over 53 countries worldwide.
