We are looking for an Implementation Manager who will be responsible for taking brand new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. The ideal candidate is good at project management, has passion for teaching others, a technical aptitude, and experience with SaaS tools. What will set candidates apart are interpersonal skills, a strong affinity for people, and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients.

What you’ll do:

• Manage initial rollouts for new CreatorIQ Clients as well as expansion modules / features with new teams or for new processes at existing Client
• Own implementation success from assignment to CSM handoff - leveraging strong project management skills and deep product knowledge.Identify implementation challenges and develop practical recommendations / trade-offs to maximize customer value
• Provide social insights and recommendations to support Client’s business practices
• Design and configure the CreatorIQ solution to meet all requirements and that Client expectations are fulfilled regarding platform use cases and functionality
• Responsible for identification and inventory of Client process pain points and gaps in best practices
• Assist any internal teams to support business growth, platform enhancements, and process improvements
• Perform varied and complex duties and tasks that need independent judgment, in order to implement CreatorIQ to meet customer needs
• Apply CreatorIQ methodology, company procedures, and leading practices in all areas of work

Who you are and what you’ll need for this position:

• 2+ years of experience in enterprise software, digital, or social account management or implementation
• Demonstrate experience and a passion for the social media technology universe
• Enthusiastic, professional, with a focus on customer success
• Excellent listening skills to fully understand the Client requirements and pain points
• Passion for solving Client challenges and commitment to Client delight
• Excellent verbal and written communication skills, including presentation skills
• Ability to communicate effectively with technical and non-technical folks
• Ability to solve problems with keen instincts and organizational experience
• Process driven. Has a strong desire to create, implement, and iterate on processes that lead to a standardized and extremely positive experience for every customer
• Capable of breaking complex ideas into digestible information in order to train clients. Depending on the project, this may include training users in other countries.
• Ability to travel up to 25% on an annual basis Able to adapt and operate effectively in ambiguous or rapidly changing environments
• Ability to work both independently and as part of a team
• Capable to work effectively under tight deadlines and juggle several assignments simultaneously
• Approach work with creativity, self-confidence, and flexibility
• High EQ and a “no job too small” startup mentality