Head of Customer Operations

About us
Mammoth is a mission-driven early-stage B2B vertical SaaS on a mission to revolutionize the CPG industry and unlock supply chain resilience through advanced and integrated technology. 

Built by multi-exit founders and billion-dollar startup operators, our intelligent supply chain platform leverages real-time data and AI to revolutionize how high-growth food and consumer companies navigate the complexities of supply chain management and enhance efficiency, responsiveness, and resilience. We help companies easily and flexibly connect all their data, get answers instantly, and collaborate seamlessly to optimize decision-making and drive gross profit while reducing waste and establishing robust, transparent, and sustainable supply chains.

Mammoth has raised over $2M in venture funding from leading early stage investors including BoxGroup (Plaid, Stripe, Warby Parker), Ludlow Ventures (Honey, StockX, AngelList), and Third Sphere (Bowery Farming, Mill, BlocPower). We embrace a hybrid working model, with a preference for this role of 3 days a week at our office in Dumbo, Brooklyn.
 

Role overview
We’re looking for a visionary leader who will play a pivotal role in building scalable processes and strategies to enhance our product delivery and customer satisfaction. Your primary responsibilities will be to lead and manage existing customers relationships and product feedback.. This is a unique opportunity to gain hands-on experience across disciplines and work directly with the Founder & CEO to build, shape, and scale a transformative startup from the bottom up. Don’t miss your chance to get in on the ground floor and contribute to a transformative solution in supply chain management, driving both economic and environmental impact.

What you’ll do

• Customer Operations: Lead and manage day-to-day customer operations, including onboarding, feedback, development, retention, and success. Initially this is an IC role, with the expectation that you’ll also build the flexible team we need to scale.
• Process Development: Build scalable processes for customer onboarding, support, retention, and success. 
• Product Strategy: Translate customer experience and feedback into product solutions and work closely with our technical team to prioritize features that drive value delivery.
• Customer Development: Develop and maintain relationships with potential and existing clients, understanding their challenges and proposing Mammoth solutions.
• Customer Strategy: Conduct market research to identify new business opportunities and understand industry trends. Refine customer positioning and acquisition tactics. 

Qualifications

• At least 5 years of experience in operations (business, commercial, or product), strategy, or business development, with at least 2 in a forward-deployed or customer-facing role at a high-growth startup
• Strong quant skills and highly analytical approach
• Exceptional interpersonal, relationship-building, and communication skills
• Demonstrated versatility and growth in fast-paced environments, and eager to apply their comprehensive skill set to drive our company forward

Who you are

• An athlete: You like to roll up your sleeves. You’ll figure it out. Nothing is impossible.
• A people person: You get energy from working with internal and external stakeholders.
• Outcome oriented: You will do what it takes to get things done for our customers. 
• Tactical and forward thinking: Your approach is rooted in what’s practical today, but you’re constantly thinking about how we can do this better next time or at scale.
• Collaborative and strategic: You know how to work with people and bring them along to your vision.
• Driven by impact: You want to feel that the work you're doing matters.

What we offer

• Leadership and impact: Lead a critical division within a game-changing startup at the forefront of supply chain innovation.
• Meaningful work: Help consumer brands unlock supply chain efficiency and resilience, driving both economic and environmental impact.
• Collaborative culture: Work directly with experienced founders and engage with customers on strategic projects in a supportive, innovative environment.
• Flexibility and balance: Flexible hours, hybrid in-office policy, and work-life balance.
• Competitive comp: Cash, equity, and benefits.

Why join us?

Joining Mammoth means being at the forefront of a seismic shift in how companies interact with the physical world, driven by both environmental necessity and economic efficiency. This role offers the chance to significantly impact our mission alongside a team of experienced founders and innovators. Help us transform the future of food and consumer products, improve global supply chain resilience, and reduce carbon emissions.

To apply
Submit your details and resume via this link (https://forms.gle/wcRbzfYeaZnBZC4f6) . Instead of a traditional cover letter, please write fewer than 250 words on any of the prompts below. (Note: we love ChatGPT too, so much that we can tell when you send us something that is copied straight from it.)

Based on what you can find online, what stands out to you as most the most compelling aspect of our product, and how can we amplify this to attract a broader audience? What suggestions do you have for us to strengthen our value proposition?

Considering your understanding of current market trends, how do you see Mammoth's position within the industry evolving? Please offer specific suggestions for driving differentiation, building moat, and staying ahead of the curve.

Analyze a competitor of Mammoth and compare their value proposition with ours. Alternatively, pick a company in another industry as a short case study. What lessons can we learn and/or what actions should we take?