Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking a dynamic and experienced Manager of B2C Field Operations to oversee our internal and external workforce responsible for delivering telecommunications services to our Optimum Communities. The ideal candidate will have a proven track record of strategic leadership, operational excellence, and team management within the telecommunications industry.
Responsibilities

• Develop and execute strategies to drive growth and profitability in the B2C with a primary focus on Managed Wi-Fi deployments.
• Lead and manage a diverse team of field operations professionals, including Business Partners, technicians, and support staff.
• Collaborate with cross-functional teams to ensure seamless delivery of services to business customers, including sales, customer support, and network operations.
• Establish relationships with key stakeholders, including business customers, vendors, and partners.
• Drive continuous improvement initiatives to optimize processes, increase efficiency, and enhance customer satisfaction.
• Monitor performance metrics and KPIs to track progress and identify areas for improvement.
• Ensure compliance with industry regulations and company policies, including safety standards and quality assurance.
• Manage budgetary and financial responsibilities for the B2C field operations department.
• Stay informed about industry trends, technologies, and best practices to inform strategic decision-making.

Qualifications

• Bachelor's degree in business, telecommunications, engineering, or related field; MBA preferred.
• 7+ years of progressive experience in telecommunications, with at least 3 years in a leadership role.
• Proven track record of driving results and achieving targets in a B2C or B2B environment.
• Strong leadership and management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Strategic thinker with the ability to develop and execute business plans.
• Knowledge of telecommunications networks, technologies, and industry trends.
• Experience managing budgets and financial performance.
• Ability to thrive in a fast-paced, dynamic environment and adapt to change.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $102,816 - $168,912 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas