firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians, which focuses on meeting each individual where they are and walking with them side by side as a trusted guide, partner, and first call on their journey to wellness.

firsthand's team members use their lived experience to build trust with these individuals and support them in obtaining socio-economic assistance and in reconnecting to primary and behavioral care. Support like this creates substantial savings for managed care organizations (Medicaid providers) and taxpayers by decreasing inappropriate healthcare utilization. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

We are seeking a Data Implementation Manager to join our team and ensure a seamless integration of new payor data into our systems. This role is critical in maintaining the integrity and continuity of business processes that rely on payor data and will provide project management support throughout our payor data implementation process.

The ideal candidate will possess a blend of technical expertise in data management and exceptional interpersonal skills to manage payor relationships effectively. If you are passionate about data integrity, enjoy working across multiple stakeholders, and are committed to delivering business value through data, we encourage you to apply for this pivotal role in our organization.

As a Data Implementation Manager, you will:

• Serve as the primary point of contact for our payors, representing the Data Implementation team and fostering strong relationships with our payor data partners.
• Act as the steward of the “new payor” implementation experience, focusing on the data aspects to ensure a frictionless integration.
• Guarantee that all business processes dependent on payor data are uninterrupted by ensuring the timely and accurate delivery of data
• Coordinate requests for additional data from payors, involving the necessary personnel to clarify requirements as needed
• Provide a clear and structured approach to track and communicate the progress of data implementation with payors
• Offer comprehensive visibility into our claims ingestion process for our business stakeholders and consumers, ensuring they are informed and engaged throughout the data journey
• Develop and define stringent data specifications and Service Level Agreements (SLAs) to manage our payor data processes effectively, from the initial data pipeline setup to the integration of normalized and tested payor data into our Snowflake warehouse

You will be a good fit for this role if you have:

• Strong communication skills, verbal and written, with demonstrated experience in facilitating communication between technical and non-technical users
• Strong organization and documentation skills, with demonstrated experience in creating well-documented and adhered-to processes
• Basic knowledge of SQL, DDL and DML

The required experience you bring to this role includes:

• 3+ years of experience in Project Management / Implementation
• 3+ years of experience working with healthcare payors on data integration / data implementation projects
• 3+ years of experience working with payor insurance products, ideally from the perspective of “understanding the patient population within a given insurance product”
• Experience developing within a Business Intelligence Platform like Looker, Tableau or Power BI (extra points for using Quicksight)
• Experience working at a Value-Based Care company
• Experience working at health-tech startups

Benefits 

For full-time employees, our compensation package includes base, equity (or special incentive program for clinical roles) and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive and inclusive culture.

Unfortunately, we are not able to offer sponsorship at this time.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.