Job Description
The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange and commodities operations/support for the Investment Bank's proprietary and multi-dealer electronic trading and payments platforms.
As an Analyst in the FX eTrading Middle Office (eTMO), you will play a critical role supporting the Foreign Exchange operations for the Investment Bank's proprietary and multi-dealer electronic trading and payments platforms. This is an intensive business with high volumes of trading around the clock from start of day Monday in Asia to end of day Friday in New York. Primary functions of the Client Service team include On-Boarding, training, and fully supporting the external and internal ecommerce FX and Commodities clients.
Job responsibilities:

• Providing excellent customer service to all incoming client queries.
• Working with Front Office to enable clients to deal electronically.
• Assist in maintaining the onboarding queues to meet SLAs determined by the business.
• Identifying and remediating any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client.

Required qualifications, capabilities, and skills:

• Ability to question "risk" in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise.
• Communicate clearly with internal stakeholders, as well as clients.
• Manage critical system issues and navigate through successful resolution.

Preferred qualifications, capabilities, and skills:

• Understand complex system processes and experience of working with vendor systems a plus.
• Knowledge of Products Covered (Foreign Exchange, Commodities,) and the associated end to end process flow a plus.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.