Center 1 (19052), United States of America, McLean, Virginia
Senior Manager, Transformation Program Manager
External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.
We focus on innovation and opportunity -- on long term well being for our associates, customers, and communities. We dream in disruption -- at scale -- especially for those who have been underserved. This is the language of changing things for the better, of the future, and...of Capital One.
Community Finance's commitment to impact is clear. In 2022, the company provided more than $7.19 billion in community development loans, and we have been an industry leader in community development lending for many years. Our Community Finance team is one of the top providers of affordable housing opportunities in banking. Since its inception, Capital One has invested almost $17 billion in affordable housing and provided financing for more than 160,000 affordable housing units.
As we continue to build our commitment to our customers and communities, we would like for you to consider being part of this very special team.
The Opportunity and Role:
As the Transformation Program Manager, you will help support Community Finance as it evolves to its next stage of excellence and impact through a mix of project, program, and change management skills. You will orchestrate a wide array of concurrent work streams spanning people, process, technology, and data, helping our teams stay on track and deliver an ambitious transformation agenda. You will help create leadership visibility into both present and planned activities, unifying numerous stakeholders into a well-managed, sequenced plan, and ensuring that CF's overall change journey is digestible, well understood, and widely supported. You won't do all of these things alone, but you will play an outsized role in shepherding our change journey in the right direction.
This job might be a good fit for you if:

• Your influence and impact extends beyond the boundaries of your team through leadership without authority
• You are intellectually curious and energized by learning about a broad range of new subjects including new business and technology areas
• You are a keen student of project, program, and change management frameworks and apply them appropriately in different situations
• You enjoy the process of orchestrating several moving pieces, and you're able to see potential problems before the arise
• You excel at communicating and influencing people across management levels and functions
• You keep calm - and help others do the same - in an environment of competing priorities
• You enjoy being on a team whose impact is truly greater than the sum of its parts
• You have a heart for community development and value making people's lives better in a meaningful, lasting way

Responsibilities :
Serve as the lead program manager for CF's Transformation efforts:

• Owning the meeting cadence for stand-ups, working group meetings, leadership share-outs, and other meeting structures as needed
• Developing templates, trackers, resources, and guidance to collect and maintain accurate information on the status of multiple change efforts
• Helping the team translate goals/strategies into concrete actions and keeping the work on track through milestones/deadlines and reporting
• Creating and maintaining calendars, roadmaps, dashboards or other mechanisms to transparently share the status work in-flight and the anticipated path forward
• Aligning team, cross-functional, and project-based efforts into a cohesive, sequenced, and well-understood transformation plan that supports CF's overall objectives

Partner with the Chief of Staff to:

• Plan and execute effective communications strategies across appropriate channels, ensuring that stakeholders are well prepared for upcoming changes, understand "from/to" shifts, and have access to relevant resources, training, and points of contact
• Generate excitement and momentum through development of a common change story and the celebration of important milestones/outcomes

The ideal candidate will have:

• Strong influencing skills and experience navigating and negotiating through the nuances of a resource-constrained delivery environment
• Outstanding communication and partnership skills for interacting and communicating with key stakeholders across all levels to manage, inform, influence and drive outcomes
• A deep empathy for associates and strong ability to understand and communicate their needs and constraints, limiting negative, disruptive impacts to their work and well being
• Organizational agility to adapt to changing demands
• Strong consulting and collaboration skills
• A growth mindset and curious nature to ask, "what if..."

Basic Qualifications:

• Bachelor's degree or military experience
• At least 6 years of experience in project management, program management, or any combination of the two

Preferred Qualifications:

• Master's degree
• Formal project management or change management certification, or both
• Experience with agile, Kanban
• At least 4 years of experience with change management tools and methodologies
• At least 4 years of organizational development experience
• At least 5 years experience leading delivery across a large number of teams in a complex organization with competing priorities, ideally in a matrix-managed environment
• At least 8 years of experience in project management, program management, or any combination of the two

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $172,900 - $197,300 for Sr Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).