Description and Requirements
Title: Global Investigations Unit Program Management
Location(s): New York, NY
Setting: Hybrid
Reports to: VP Global Investigations Unit, Compliance Risk Management
Travel: Limited
The Team You Will Join
Compliance Risk Management (CRM) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife's risk appetite. CRM provides constructive challenge to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. CRM is part of Global Risk Management (GRM).
The Global Investigations Unit (GIU) is an independent investigative unit that conducts internal investigations, handles internal allegations and suspicions related to fraud and unethical behavior, develops the enterprise-wide framework for concern handling, and partners with internal groups to drive root cause discovery and remediation.
The Opportunity
Reporting to the VP and Head of GIU, the Global Investigations Unit Program Management will be responsible for coordinating the end-to-end execution of key GIU Program initiatives, including effectively managing the GIU incident response team in the evaluation of matters reported to the GIU, and the determination of the assignment of such matters to the appropriate MetLife stakeholders for handling. The AVP will have a leadership role in preparing reports and metrics for distribution to senior management, business committees, internal and external auditors, and regulators. This person will play a critical role in the development and administration of GIU training, policies and procedures, and in the implementation and execution of the enterprise-wide framework for concern handling. This individual will also be expected to participate in reviews and regulatory examinations, the handling and management of GIU investigations, and work closely and collaboratively with GIU Regional Leads, as well as other colleagues, in the handling of investigations. Thus, effective communication and interaction with internal and external stakeholders are essential for success in this role.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Manage the incident response team in the evaluation and assignment for investigation of matters reported to the GIU, and the administration of the GIU's case management system.
• Play a critical role in the execution and administration of the end-to-end GIU process, including the development and administration of GIU training, policies and procedures; and evaluating applicable laws, rules and regulations.
• Prepare reports and metrics for distribution to senior management, business committees, internal and external auditors, and regulators.
• Oversee and coordinate reviews and regulatory examinations, including participating in meetings and responses to information requests.
• Ensure compliance with applicable laws, rules and regulations, including state fraud reporting and fraud plans.
• Identify and report on trends, significant matters, and compliance issues to senior management.
• Develop charts/analyses to highlight trends, patterns or practices arising from GIU investigations.
• Participate in the investigation, resolution and follow-up of matters. Liaise with partners in CRM, Human Resources, Employee Relations, Legal and other functions, as appropriate, to track and report on lessons learned, root causes, disciplinary decisions, and corrective actions/remediation.
• Drive consistency in the end-to-end GIU investigations process through the oversight of the intake, review and assignment of matters to the appropriate partners, and constructive challenge of GIU investigation reports.
• Assist with other GIU initiatives as needed.
• Additional duties as assigned.
• Lead two direct reports.

What You Need to Succeed (Required Qualifications)

• A minimum of 10 years' experience in the areas of litigation, prosecutorial, investigations, proactive fraud detection, employment law, or regulatory experience, including familiarity within the insurance and financial services industry.
• Sound judgment, discretion, possessing a governance, risk, and control mindset with strong ethical standards.
• Expert knowledge of insurance related matters and non-financial risks, including customer protection/sales practice, internal fraud, and other conduct risks.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong leadership skills with the ability to establish credibility, create partnerships, and build relationships at all levels.
• Excellent verbal and written communication skills, including the ability to deliver effective presentations to all audiences.
• Ability to work independently and collaborate with team members, possess strong project management, and organizational skills and be capable of handling multiple projects at one time.
• Bachelor's degree required.
• Cultural fluency and ability to work effectively with a diverse, global population.
• Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word

What Can Give You an Edge (Additional Skills)

• Juris Doctor with a license in good standing to practice law in at least one U.S. state.
• Experience in the use of an investigations case management.
• Fluency in a foreign language(s).

The wage range for applicants for this position is $157,800 to $210,400. This role is also eligible for annual short-term incentive compensation and stock-based long-term incentives. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!
The salary range for applicants for this position is $157,800 - $210,400.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$157,800 - $210,400
#BI-Hybrid